Terms of Use

By accessing or using Placestore ("Platform"), you agree to be fully bound by these Terms of Use, the Privacy Policy and the Privacy Notice, which together form the user agreement for the Platform. If you do not agree with any part of them, your sole remedy is to stop using the Platform immediately.

The Platform is operated under the name Placestore Solutions ("Operator", "we", "us", "our"). Placestore Solutions is a free, community-driven platform operated by an individual and registered as a micro/small enterprise under India's MSME (Udyam) scheme. It is not a private or public limited company and is not a licensed real estate agent, broker, or developer.

The Operator reserves the right to amend, revise, replace, or withdraw these Terms — in whole or in part — at any time and at sole discretion. Corrections and clarifications take effect when posted on this page. A change that materially affects your rights will be notified inside the Platform or by email before it takes effect. The 'Last updated' date above reflects the current version, and your continued use of the Platform after a change constitutes acceptance of the revised Terms.

As the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 require, we will remind you of these Terms and the Privacy Policy at least once a year, and of the fact that not following them may lead to removal of content or termination of your account.

The Operator also reserves the right to modify, restrict, suspend, or permanently discontinue any feature or the Platform itself at any time, with or without notice, and without liability of any kind.

Placestore is a free digital notice board that connects property owners, landlords, buyers, and tenants directly — without brokers or agents. It functions as a neutral intermediary under Section 79 of the Information Technology Act, 2000 (as amended), and does not initiate, select, or modify any user-generated content.

The Operator does not own, buy, sell, rent, manage, inspect, or endorse any property listed on the Platform. All listings are created entirely by independent users. The Platform is not a real estate agent, broker, developer, or property manager.

Placestore is not a 'real estate agent' within the meaning of the Real Estate (Regulation and Development) Act, 2016: it charges no fee and does not negotiate or facilitate any sale or tenancy on anyone's behalf. Builders and promoters who list a project remain solely responsible for their own registrations and disclosures under that Act, including displaying their RERA registration number wherever the law requires it. Any broker or agent who uses the Platform must hold whatever registration the law requires of them.

The Operator does not verify the title, ownership, legal status, physical condition, authenticity, or any other aspect of any property listed. All information on the Platform is user-generated and unverified. Users bear full responsibility for independently verifying all details before taking any action.

Any agreement, transaction, or arrangement resulting from use of the Platform is solely between the users involved. The Operator is not a party to any such transaction and bears no responsibility for its outcome.

The Platform is currently free of charge for all users — owners, buyers, landlords, and tenants alike. There is no listing fee, no search fee, no brokerage, and no commission of any kind. The Operator may, in the future, introduce optional paid features for builders or developers only; any such change will be clearly notified in advance, will apply only on a going-forward basis, and will never retroactively charge any user for prior use of the free service.

The Platform is provided entirely on an 'as is' and 'as available' basis, without any warranty of any kind — express, implied, statutory, or otherwise. This includes, without limitation, any implied warranty of accuracy, completeness, fitness for a particular purpose, merchantability, title, or non-infringement.

To the fullest extent permitted by applicable law, the Operator shall not be liable for any loss or damage of any kind — direct, indirect, incidental, special, consequential, exemplary, or punitive — arising out of or related to your use of or inability to use the Platform, including but not limited to financial loss, loss of property, fraud by third parties, data loss, personal injury, or any other harm.

The Operator's total aggregate liability to any user for any and all claims under these Terms or arising from use of the Platform shall not exceed the total amount (if any) that user has actually paid to the Operator in the twelve (12) months preceding the claim. Because the Platform is provided entirely free of charge, this amount is zero rupees (₹0) for all current users. Without limiting the above, the Operator accepts no responsibility whatsoever for any loss of money, property, deposit, advance, opportunity, data, or reputation, or for any fraud, misrepresentation, or default by any other user or third party.

The Platform is provided as a convenience. The Operator makes no guarantee of uptime, availability, accuracy of listings, or fitness of the Platform for any purpose.

To list a property or post a request, you must create an account with accurate and complete information. You are responsible for keeping your account details current.

You must be at least 18 years of age to register. The Platform is for adults; we do not knowingly allow accounts for children.

You sign in with a one-time code sent to your phone over WhatsApp or SMS, or with your Google account. Keep your phone and email secure: anything done with your code or your Google sign-in is treated as done by you, and you are solely responsible for all activity under your account.

The Digital Personal Data Protection Act, 2023 places duties on you as well (s. 15). You must give accurate information, must not impersonate anyone, must not suppress material information when providing your details, and must not file a false or frivolous complaint.

The Operator reserves the right to suspend or permanently terminate any account at any time, for any reason, with or without notice, and without liability.

By creating a listing, you represent that you are the owner or have the owner's explicit authorization to list the property, and that all information provided is accurate, lawful, and not misleading.

Every listing is reviewed by a person before it goes live. Do not put phone numbers, email addresses, links or other contact details in a listing's title, description or photos: contact happens only through the reveal flow, which protects both sides and records the exchange. Such details may be removed, and repeat violations may lead to the listing or the account being removed.

A listing is active for 180 days (180 for a builder project) and a requirement post for 60. Each can be extended once, free, to a total of 210, 240 and 91 days. Once it expires it leaves public view immediately. We keep it, hidden, for 90 days so you can renew it free from your dashboard; if you don't, it is permanently deleted about 90 days after it expired. You can delete it yourself at any time. The Operator may remove, hide, or refuse any listing at any time, at sole discretion, without notice or liability.

You must not list properties that are under legal dispute, subject to court attachment, or where title is unclear. Doing so may expose you to civil or criminal liability under applicable Indian law. The Operator accepts no responsibility for such listings.

In line with Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you must not post, share or use the Platform to send anything that: belongs to another person and to which you have no right; is obscene, pornographic, paedophilic, invasive of another's privacy (including bodily privacy), insulting or harassing on the basis of gender, racially or ethnically objectionable, or encourages money laundering or gambling; is harmful to a child; infringes any patent, trademark, copyright or other proprietary right; deceives or misleads about the origin of a message, impersonates another person, or is knowingly and intentionally false or misleading; threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or incites an offence; contains software viruses or any code designed to damage or limit a computer; or otherwise violates any law for the time being in force.

You must not scrape, harvest or bulk-download data from the Platform; use bots or automated tools to access it; attempt to bypass its security, rate limits or access controls; create accounts on behalf of others; or harass, threaten or defraud anyone. Contact details obtained through the Platform may be used only for the property enquiry they were shared for. Marketing calls or messages to a number revealed on Placestore are prohibited.

We may remove content, and suspend or terminate accounts, for breaches of this section. Where content is removed we preserve the associated records for 180 days as the IT Rules require, and we act on lawful orders from courts and authorised government agencies within the time those Rules set.

You are solely responsible for all content you post, all interactions you have with other users, and all transactions or agreements you enter into through the Platform. You must independently verify the identity, credentials, and intentions of any person you contact before sharing personal information, visiting a property, or completing any transaction.

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not post false, misleading, or fraudulent listings; impersonate any person; scrape or harvest Platform data; or use the Platform for spam, harassment, or any unlawful purpose.

You agree to fully indemnify, defend, and hold harmless the Operator from and against any and all claims, demands, damages, losses, costs, and expenses (including legal fees) arising out of or related to your use of the Platform, your content, your conduct, or your breach of these Terms.

The Operator strongly recommends obtaining independent legal and financial advice before completing any property transaction. The Platform does not provide legal, financial, investment, or tax advice of any kind.

Your personal data is handled as described in the Privacy Policy and in the one-page Privacy Notice shown at sign-up; both are incorporated into these Terms by reference. Creating an account is your consent under the Digital Personal Data Protection Act, 2023 to the processing described there, for the purposes stated there and no others.

You may withdraw that consent at any time, as easily as you gave it, by closing your account from your profile or by emailing support@placestore.in. Because the account is what your consent covers, withdrawal closes the account: your listings and posts leave public view at once, and erasure then happens on its own — your listings, photos, requests, messages and activity records 30 days after closing. Your registration details alone are kept for 180 days after closure, because Indian law requires intermediaries to retain them, and are then erased too.

By default, a property's pinned location is shown on public maps. Owners may optionally switch on 'Hide exact location' to display only an approximate area (roughly 75 metres) instead. In all cases, the exact street address and the owner's contact phone number are shared only when a user explicitly initiates the contact flow, and the other person's name and number are shown in return.

The Platform name, logo, design, and software are the property of the Operator. You retain ownership of content you submit (photos, descriptions). By submitting content, you grant the Operator a non-exclusive, royalty-free licence to display and use that content solely to operate and promote the Platform.

That licence includes showing your listing on the map and on listing pages, and posting it — title, price, type, area and a map card, never your name or contact details — to Placestore's own social media pages and to search engines so that more people see it. The licence ends when the listing or your account is deleted; a post already made on our own page is removed on request.

You represent that you own or have the right to submit all content you post, and that doing so does not infringe any third-party rights.

These Terms are governed by the laws of India. Any dispute arising from these Terms or your use of the Platform shall first be subject to good-faith resolution. If unresolved, disputes shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Thrissur, Kerala, India.

By using the Platform, you waive any right to participate in a class-action lawsuit or class-wide arbitration against the Operator.

Nothing in this section limits your right to complain to the Grievance Officer under Section 11, or to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.

For questions about these Terms, email: support@placestore.in

Grievance Officer: In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and section 13 of the Digital Personal Data Protection Act, 2023, any complaint about content on the Platform, about your use of it, or about your personal data may be sent to the Grievance Officer, Jijo, Placestore Solutions, at support@placestore.in. Every complaint is acknowledged within 24 hours and resolved within 15 days.

A complaint that content shows a person in full or partial nudity, in a sexual act, or impersonates a person (including a morphed image) is acted on within 24 hours of receipt, as those Rules require. Lawful orders from a court or an authorised government agency are acted on within the time the Rules set.

If you are not satisfied with our response to a complaint about your personal data, you may approach the Data Protection Board of India.

Placestore Solutions, Thrissur, Kerala, India.